vipph24 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
These cards summarise the key points of our Privacy Policy. The full policy below is the binding document.
vipph24 collects personal data you provide during registration, KYC verification, and account use — including your name, date of birth, address, contact details, and payment information.
Your data is used to operate your vipph24 account, process transactions, verify your identity, comply with legal obligations, and improve the platform experience for Filipino players.
vipph24 shares data only with trusted service providers — payment processors, identity verification partners, and regulatory authorities — strictly as required to deliver our services.
vipph24 uses industry-standard encryption, access controls, and secure infrastructure to protect your personal data from unauthorised access, disclosure, or misuse.
You have the right to access, correct, or request deletion of your personal data held by vipph24. You may also object to certain types of processing or request data portability.
vipph24 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings.
This Privacy Policy ("Policy") describes how vipph24 ("vipph24", "we", "us", or "our"), operating the online casino platform at vipph24.net, collects, uses, stores, and discloses personal information relating to individuals ("you", "your", or "player") who access or use the vipph24 platform and its associated services.
vipph24 is committed to handling your personal data responsibly and in accordance with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By registering on vipph24 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
vipph24 acts as the data controller for personal information collected through the vipph24.net platform. We are responsible for ensuring your data is processed lawfully, fairly, and transparently.
vipph24 collects personal data through several channels, including your registration form, account activity, KYC verification submissions, and your interactions with the platform. The categories of personal data we collect include:
When you register on vipph24, we collect your full legal name, date of birth, nationality, residential address (including barangay, city or municipality, province, and postal code), email address, and mobile number. This information is required to create and maintain your vipph24 account and to comply with our identity verification obligations.
As part of our Know Your Customer (KYC) process, vipph24 may request copies of government-issued identification documents such as a Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's licence. We may also request proof of address documents such as utility bills or bank statements, and proof of payment method ownership where applicable.
vipph24 collects information about your deposits, withdrawals, and transaction history on the platform. We record the payment methods you use, including GCash account references, PayMaya account references, and bank account details for BPI, BDO, and Metrobank transfers. Full payment card numbers are never stored directly by vipph24 — card processing is handled by our certified payment service providers.
vipph24 automatically records data about your gameplay on the platform, including the games you play, bet amounts, session durations, win and loss records, and bonus usage. This data is used to operate the platform, resolve disputes, detect fraud, and support responsible gaming monitoring.
When you access vipph24, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, time zone, and referring URLs. This data helps us maintain platform security, detect suspicious access patterns, and optimise the vipph24 experience across different devices.
If you contact vipph24 customer support via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your enquiry and to improve our support services.
vipph24 will never ask for your full password via email, live chat, or any other communication channel. If you receive such a request, please report it to our support team immediately.
vipph24 uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your vipph24 player account, including processing login requests and account updates. |
| Identity Verification | Verifying your identity and age (21+) in compliance with KYC requirements and applicable Philippine gaming regulations. |
| Transaction Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods. |
| Legal Compliance | Meeting our obligations under the Data Privacy Act of 2012, anti-money laundering regulations, and applicable gaming laws in the Philippines. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct on the vipph24 platform. |
| Responsible Gaming | Monitoring gaming activity to identify signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing technical assistance related to your vipph24 account. |
| Platform Improvement | Analysing aggregated usage data to improve the vipph24 platform, game offerings, and overall player experience. |
| Marketing Communications | Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. |
vipph24 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
vipph24 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:
You may withdraw consent for marketing communications at any time by updating your notification preferences in your vipph24 account settings or by contacting our support team.
vipph24 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary to deliver our services or comply with legal obligations:
vipph24 shares relevant financial and identity data with payment processors and e-wallet providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to facilitate deposits and withdrawals. These providers are contractually bound to process your data only for the purpose of completing your transactions.
vipph24 uses third-party KYC and identity verification service providers to assist with verifying the identity and age of registered players. These providers process your identity documents and personal data under strict data processing agreements and are prohibited from using your data for any other purpose.
vipph24 may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation and gaming regulatory frameworks applicable in the Philippines.
vipph24 uses third-party technology providers for hosting, data storage, analytics, and customer support infrastructure. These providers act as data processors on our behalf and are contractually required to implement appropriate security measures and to process data only on vipph24's instructions.
In the event of a merger, acquisition, restructuring, or sale of all or part of vipph24's business, your personal data may be transferred to the relevant successor entity. vipph24 will notify affected players of any such transfer and the applicable privacy terms of the successor entity prior to the transfer taking effect.
All third parties with whom vipph24 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.
vipph24 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, vipph24 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes.
vipph24 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While vipph24 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own vipph24 account credentials. If you suspect that your account has been compromised, please contact our support team immediately.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vipph24 will notify affected players and the relevant Philippine regulatory authority in accordance with applicable legal requirements.
vipph24 uses cookies and similar tracking technologies on the vipph24.net platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve your experience on the platform.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipph24 platform, including your ability to log in or maintain a session. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
vipph24 does not use cookies to serve third-party advertising or to track your activity on websites outside of the vipph24.net domain.
Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to your personal data held by vipph24:
To exercise any of the above rights, please contact the vipph24 support team. We will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
vipph24 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.
vipph24 is strictly an adult platform. The minimum age to register and use vipph24 is 21 years, in accordance with Philippine gaming regulations. vipph24 does not knowingly collect personal data from individuals under the age of 21.
If vipph24 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate steps to prevent further access. If you believe that a minor has registered on vipph24, please contact our support team immediately so that we can investigate and take action.
Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of parental control tools available on their devices and internet service providers to prevent access to gambling platforms.
vipph24 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, where vipph24 uses cloud infrastructure or technology providers with data centres in other jurisdictions.
Where personal data is transferred outside the Philippines, vipph24 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. vipph24 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.
The vipph24 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the vipph24.net platform and does not cover the privacy practices of any third-party websites or services that you may access through links on our platform. vipph24 is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to those sites.
vipph24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material, vipph24 will notify registered players via email or an on-platform notification prior to the changes taking effect. Your continued use of vipph24 following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Policy periodically to stay informed about how vipph24 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vipph24 handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.
You may reach the vipph24 Data Privacy team via the live chat function available on the platform, or by email at: [email protected]
The email address above is provided as plain text for reference only. It is not a clickable link. vipph24 will acknowledge all written privacy enquiries within two (2) business days and will provide a substantive response within thirty (30) days.
If you are not satisfied with vipph24's response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.
For account-related support, responsible gaming tools, or general enquiries, please visit our FAQ page or use the live chat feature on vipph24.
Now that you know how vipph24 protects your personal information, you can play with full confidence. Register today, deposit via GCash or PayMaya, and enjoy hundreds of games on a platform that takes your privacy seriously. Players must be 21 or older.
Must be 21+. Please gamble responsibly. Visit our Responsible Gaming page for tools and support.